Everyone knows the best price is not always the best deal. Especially if the deal comes with headaches. Customer service makes all the difference in the world. It will help the members here locate some of those hard-to-find items plus a good mix of price and service.Go for it Ken! I'm going to give this thread it's own forum to live in called "Customer Service - The Good, The Bad and The Ugly!"
I would also encourage those here to become a member at resellerratings.com to help let the homebrewing community, as a whole, know about the good the bad and the ugly. Which reminds me, I've had a couple of good purchaing experiences as of late and need to follow my own advice and post them at resellerratings.