Well, on Monday I got a call from Tech support at Dell (an English-speaker this time), who apologized for the shabby treatment, worked out some of the issues using their internal knowledgebase data, and sent me 2 new batteries and a new power cord. Seems that the removable batteries can cause motherboard-like issues after they get older, and mine are nearly 4 years old. Normally, Dell only warranties batteries for 1 year, but since I've been having so much trouble, they gave them to me for free (one time exception, he kept saying). My power cord has a small break inside that you can't see, but if you jiggle it, the backlighting switches from AC to battery...so they're sending a new one of those out too.
The Sales escalation team is supposed to call either today or first of next week (much of Dell is off for Christmas week) to fix my issues with buying a new Dell. So, I'm holding off.
Research of other laptops kept leading me back to the XPS 140. I looked at HP, Toshiba, Sony and IBM. No one else has the combo of speed, memory, and add-ons that I need for the price except Dell.
So, I'ved decided to hold off until I talk to the Sales team, see what they have to offer (Here Mrs. Rowe, let us give you a free laptop, and we're sorry you had trouble with Dell.......................yeah, right, in my dreams!). I'm hoping they will live up to the spirit of the deal they posted that played semantic tricks to let them only provide some of the products, instead of all, as it reads at first.
I'll post my Sales experience here....LOL